Refund policy

Last updated: 14 Aug 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at support@drnoorlab.com.

Once your return is accepted, there is no need to ship anything back yourself — our delivery partner will come and pick up the item directly from your address, free of charge. Pickup is typically arranged within 2–7 business days of your return being approved, and our team will confirm the pickup date and time with you in advance.

(Note: Free doorstep pickup is currently available for orders within the UAE. As we expand to GCC and other international markets, return arrangements for those regions will be added here.)

Please do not hand over any item to a pickup agent, or send it back to us, without first receiving confirmation from our team that your return has been accepted.

You can always contact us for any return question at support@drnoorlab.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., items with limited shelf life once opened, where applicable), custom products (such as special orders or personalized items), and hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

30-Day Money-Back Guarantee

We stand behind our products. If you have used your product consistently and as directed for 30 days and are not satisfied with your results, you may request a refund under our Money-Back Guarantee.

How it works:

• Your Money-Back Guarantee request must be made within 30 days of receiving your order.
• Contact us at support@drnoorlab.com with your order number and a brief note on your experience with the product.
• Unlike our standard returns above, this guarantee does not require the product to be unused or unopened — it is designed for customers who have genuinely tried the product as directed.
• Our team may ask a few quick questions about how the product was used (e.g., frequency of use, duration) to help us understand your experience and process your request.
• One Money-Back Guarantee redemption is allowed per customer, per product.
• Approved refunds are processed to your original payment method within the timelines described under "Refunds" below.
• This guarantee is not available for orders paid via Cash on Delivery (COD). Since a Money-Back Guarantee claim does not involve a product pickup, there is no in-person point at which a cash refund can be handed over, and there is no card or bank payment on file to refund. The Money-Back Guarantee is available only for orders paid by card or other online payment methods.

(Please note: individual skincare results can vary based on skin type, consistency of use, and other factors. This guarantee reflects our confidence in our formulations and our commitment to customer satisfaction — it is not a medical or clinical claim about specific outcomes.)

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cash on Delivery (COD) orders: Since there is no card or bank payment on file to refund, approved refunds for COD orders will be handed to you in cash by our delivery partner at the time of pickup.

If more than 15 business days have passed since we've approved your return, please contact us at support@drnoorlab.com.